Order Cancellation & Returns

Cancellation of an order

shopbikes.eu provides the means to cancel an order (in part or in full). For any such cancellation you will have to send an email to info at shopbikes.eu. You can cancel an order up to the minute we inform you that your order has been shipped. After that point in time no cancellation is possible.

Return of Goods

You may return goods that you bought through the e-shop within 14 days from the day you received them if for any reason you are not satisifed with them.

In such a case you will pay for the return shipping costs. They normally are similar to the costs of the initial shipping which you can check at our web site

In case there was a cheaper shipping method than the one you selected, you will also pay for the difference between the cheapest method and the one you selected.

You can inform us about your intention to return a good either via email or via fax

In case of a return, you must make sure that the goods are in the same condition they were when you received them. All goods should be accompanied by the relevant receipt or invoice.

In order to avoid any trouble, you should check at the time of the delivery the condition of the goods and that the wrapping is intact so that obvious defects (broken goods, wrong goods) will be discovered as soon as possible.

Goods that have been used cannot be returned or replaced in any case. Only in the case of defected goods or an error we will consider replacing the item, and only after the defect or error will be confirmed by the manufacturer.

In order to return your goods you can contact us via email info at shopbikes.eu, or call us +30 23250 22489. If you happen to be near by, you can also visit us at our store. Lastly, you can also write to us at the following address:

D. Sapountzis Politexneiou 75 Irakleia, Serres 62400 Greece
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